This will depend on the programmed cancellation or change order process. Likewise, we have to clarify when can they still cancel/change an order. In the event that they have not finish the order placement (upto check-out and payment, the order is not final or complete). In the event that they have check-out and made payments, the Refund Policy of the used Credit Card will apply.
For Delivery: Upon issuance of Order Confirmation, items will be delivered within the approximate period of time as listed below:
a. Metro Manila - within 5-7 working days
b. Provincial Areas - within 10 working days
Delivery status notification shall be sent to the e-mail address provided by the user.
For In-Store Pick-Up: Upon issuance of Order Confirmation, items can be picked-up in the designated branch within the specified days as listed below:
a. Metro Manila - within 5-7 working days
b. Luzon/Visayas/Mindanao Area - within 15-20 working days.
Exchange/Return Policy applies to units with manufacturer’s defect only. Units that arrive in good condition and fail to operate after proper installation by Authorized Installer fall under the manufacturer's warranty policy. Authorized Technician inspection and evaluation are necessary to check if the product has manufacturer’s defect. If the defective merchandise meets the criteria for replacement, the merchandise will be replaced with the same item. The following must be returned together with the defective merchandise:
