FAQ
- Register or Sign-up to our website.
- Search for the item you wish to buy
- Choose from the search results and tap “Add to Cart”
- Once finalized, click the Shopping Cart icon to view items on cart.
- Select the item you wish to order and click Check Out.
- Review order details before clicking on “Place Order” (double check details carefully)
- Select Payment Method and tap “Pay Now”
- A confirmation should appear once the order has been successfully placed.
This will depend on the programmed cancellation or change order process. Likewise, we have to clarify when can they still cancel/change an order. In the event that they have not finish the order placement (upto check-out and payment, the order is not final or complete). In the event that they have check-out and made payments, the Refund Policy of the used Credit Card will apply.
For Delivery: Upon issuance of Order Confirmation, items will be delivered within the approximate period of time as listed below:
a. Metro Manila - within 5-7 working days
b. Provincial Areas - within 10 working days
Delivery status notification shall be sent to the e-mail address provided by the user.
- Items that exceed the maximum dimension and weight specifications as defined by the courier will have a longer delivery lead time, with an approximate delivery time of within 20 working days. We will advise you should your order be affected.
- Items purchased will be delivered to the Shipping Address specified during Checkout. Corresponding Shipping Fees are calculated based on the specified Shipping Address and will be displayed in the Payment page.
- Delivery coverage is limited to areas defined in the Shipping Information Listing found in the Checkout page (for discussion of coverage areas and corresponding rates).
For In-Store Pick-Up: Upon issuance of Order Confirmation, items can be picked-up in the designated branch within the specified days as listed below:
a. Metro Manila - within 5-7 working days
b. Luzon/Visayas/Mindanao Area - within 15-20 working days.
Exchange/Return Policy applies to units with manufacturer’s defect only. Units that arrive in good condition and fail to operate after proper installation by Authorized Installer fall under the manufacturer's warranty policy. Authorized Technician inspection and evaluation are necessary to check if the product has manufacturer’s defect. If the defective merchandise meets the criteria for replacement, the merchandise will be replaced with the same item. The following must be returned together with the defective merchandise:
- Sales Invoice
- Delivery Receipt
- Original packaging material, manuals, and accessories in good condition
- A duly approved inspection/evaluation service report for replacement of defective merchandise.
